I find it interesting that the book says that memos are more formal and professional than emails, but that emails are often used in substitute for a memo. I find this interesting because I worked in a workplace that never used memos and relied completely on emails, and these emails were all typically treated formally as long as it was between departments. When it was used within a single department the tone was much more relaxed and therefor less "memo-like". I thought it was interesting how specific of layouts and formats they had for the types of memos, and appreciated the different examples as I definitely pick up things better that way. I also, liked the difference from direct and indirect tones and the context to use them in. Though I think that it is not always as cut and dry and indirect for bad news, direct for good news or things that need to be done. Often I prefer the direct tone but this may be a personal preference thing.
Chapter 14:
I first thought it was interesting that they have an entire chapter devoted to summaries, for the general fact that it is pretty obvious its function and how to effectively create one. The part that I liked was when they expanded on the normal idea of a summary and added that one should include a part to help inform the reader if they should read the entire document and the context of said document being summarized. These two things are I think often more applicable to professional journals and articles as they can often be long winded and technical in nature. I like the step by step approach to writing a summary, I think it is a bit many steps for something so simple, but also the steps allow it to be as effective as possible.
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